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Charleston Allergy and Asthma Blog

Telehealth tips: How to get the most out of your telehealth visit

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Due to the COVID-19 pandemic, and in an effort to practice social distancing, many patients are experiencing telehealth visits for the first time. Whether you’re meeting with our team of board-certified allergists or another medical provider, there are some simple and practical steps you can take to make the most out of your visit. 
As our providers have been serving patients via telehealth, we’ve compiled our list of the best tips and tricks so that your visit is smooth sailing and we can provide the best possible care – virtually!

Check your tech

Make sure you have a smartphone or computer with a front-facing camera that is positioned at eye-level. Check that your internet connection is strong prior to your visit and be sure that your camera and microphone is turned on at the start of your call. For the most reliable internet connection, use a wired connection when possible. And don’t forget to make sure your battery is fully charged or that a charger is closeby. 

Quiet is key

Find a private space where your provider will be able to hear you clearly. It can be difficult to hear or distracting when there is lots of background noise. Using headphones can make it easier to keep your conversation private and ensure you can always hear your provider throughout the call.

Bright light

If possible, set up in a well-lit space so that your provider can see you clearly. Try turning on overhead lights and blocking light from windows, which can lead to a bright glare. Try not to sit directly in front of windows, this could cause a “shadow” effect and make it difficult to see your face.

Question cues

Are there symptoms that you’ve been experiencing or particular questions that you know you want to address with your provider? Given that your appointment setting is different than normal, preparing ahead of time and writing those questions down ensures that you don’t forget anything you want to cover. Be ready to share information regarding your symptoms and any questions or concerns you might have.

Practice patience

If you’re new to using telehealth technology, don’t worry! If the call drops, simply follow the original instructions to jump back into the session. Technology can be finicky and unpredictable and our staff is taking that into consideration throughout telehealth appointments.

Telehealth has been an incredible asset during COVID-19. Our team is dedicated to providing you with the best appointment experience possible and we want to be sure you get the most out of it as well. Are you in need of an appointment? Visit our telehealth webpage today to sign up for your visit.

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