At Charleston Allergy & Asthma, we are taking precautions to promote social distancing and minimize risk of Coronavirus exposure to our staff and patients, while still providing care to those who need it. Our physicians take care of many patients with immune deficiency and chronic lung disease who must continue to receive important medical care. Reassuringly COVID-19 is expected to be a mild illness in most healthy children and adults. However, Charleston Allergy & Asthma is committed to protecting all of our patients, staff and their family members and we are taking extra precautions to help protect our high-risk patients.
It is important that community-based medical practices continue to operate so that vital needs of the public can be met outside of urgent care centers and emergency departments. Our emergency facilities must be reserved for the very ill.
To safeguard the health of our patients and staff, Charleston Allergy & Asthma is implementing the following procedures until the current COVID-19 outbreak has stabilized:
- At the beginning of every shift, employees will be screened for any change in their health status. If they are showing symptoms of illness, they will continue the rest of their day at home.
- Enhanced sterilization procedures are in place to disinfect exam rooms and high traffic clinic surfaces.
- We are now offering telehealth visits for existing patients. Most insurance carriers now cover telehealth. Visit our Telehealth Services page to learn more.
- We are reducing the number of physicians in each office at a time in order to allow better adherence to social distancing. You may be asked to see a different physician or reschedule to another time in order to support this.
- We are screening patients prior to their appointment for cough, fever, chills, body aches and shortness of breath. Patients who screen positive will have their information reviewed by a physician to determine the best way and location to deliver care.
- We ask that patients under the age of 18 are accompanied by one adult family member. Please leave siblings at home whenever possible to reduce the number of people in the clinic.
- ESTABLISHED PATIENTS are asked to call the office upon arrival and wait in their car until the healthcare team is ready for you. A member of the team will call your cell phone when we are ready for you to come in. Please call our office if you have been waiting for 10 minutes past your appointment time.
- NEW PATIENTS are asked to enter the clinic when you arrive to obtain necessary forms to complete. Paperwork can be completed in the car and the healthcare team will call you on your cell phone when your exam room is ready for you.
- ALLERGY SHOTS:
a. Effective immediately, all allergy shot injections can be spaced to every 4-6 weeks. Your dose will be held at your current dose.
b. Patients will enter the clinic to sign in. After you have received your allergy shot you can return to your car and wait the 30 minutes there if you have ALL of the following with you:
- A friend or family member waiting with you
- An epinephrine autoinjector
- A cell phone
At the end of the 30 minutes you are asked to return to the clinic to be checked by clinic staff. If you do not return at the end of 30 minutes, you will no longer be permitted to wait in the car.
c. As always, we require that patients who are ill with cough or fever do not come to the clinic for allergy shots.
10. Please notify us by phone prior to coming in for your appointment if you have cough, fever, chills, body aches, or shortness of breath so we can help determine the proper place for you to receive care.
Charleston Allergy & Asthma is not currently performing tests for Coronavirus. Patients with symptoms suggestive of Coronavirus may be asked to utilize free virtual screenings offered by Lowcountry hospitals. If a person screens positive, these online platforms can arrange for testing at appropriate sites:
For revolving information on Coronavirus/COVID-19, patients are encouraged to review the CDC website.
Thank you for your cooperation as we work together to provide care for our patients. We will continue to provide updates as they occur through social media and our patient portal.